“I felt like a fish out of water,” she declares, as she describes the few months in 1991 she left the Sheraton Reading Hotel to work for another area property. After all, she began working with the Sheraton in 1976. The Hotel was being operated by a management company who she felt jeopardized her integrity and she left. The hotel owner began searching for another management company and called Robin. Meyer Jabara Hotels came in and Robin came home.
When the teachings of Dr. James Belasco were formulated into what is now referred to as, The Journey, Robin was there. She became one of the first facilitators to teach the principles of the culture. Her knowledge of the tools along with her empathy earned her the descriptive, “psychologist of the hotel.” If a notch were carved in her belt every time she refocused a derailing associate by utilizing the Journey philosophies, her belt could cinch an elephant.
Entering Robin’s office is like entering your friend’s living room. Scented candles, fresh flowers, soft lighting, pictures of smiling people in engaging destinations and, the most telling accessory of all….. a comfortable chair for her visitors. “My parents were my inspiration,” Robin reflects. “The kindest individuals I have ever known. They taught me respect for others and how important it is to never just waltz into a room and make it all about me. It is important to recognize those around you and what is important to them.” Today Robin mentors those coming into the profession. She tries to instill the importance of that gentle kindness in her two children and four grandchildren. |
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