For over fifteen years Brenda Robinson has served the guests and associates of the Sheraton University City with her wise, consultative approach. She truly celebrates the differences in people and believes in the Journey principle, “Do What You Do Best and Leave the Rest to the Rest for Whom it is Their Best.” She even uses this principle in her personal life as she honors the distinct differences in her three children. “I apply this principle every day with my children. Ivory may be good at one thing, Ikeem at another and Issan at something completely different. I am able to appreciate and love them for their individuality rather than trying to compare them to one another. Each one is so special.”
There are people who look around at others to find the source of their problems. Not Brenda. She looks within herself to find solutions. As Reservations Manager, Brenda found herself in a coaching situation with two reservation agents who did not get along so well. The bickering was a bit much and a little intense considering they all did their jobs side-by-side on one workstation. Faced with the possibility of having to terminate one of the associates, Brenda recalled the Journey questions, “What part do I play in this problem,” and “What must I change?” She had the answer. She moved her own work area, where she had been located for so many years, right in between the two associates. The bickering stopped. The associates’ careers flourished. The Journey worked.
The culture of Meyer Jabara Hotels is unique because people like Brenda Robinson are unique and they reflect that desirable difference in all they do.
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