There is one thing in common with the Silverado Country Club and Resort in Napa, the Stouffer Westchester Hotel, the Renaissance Westchester and the Stamford Marriott - -within each of them, the heart of Vincente Aguilar has drawn people in, retained customers and made them better places to work because of it.
It would be surprising to not find the face of Vincente Aguilar next to the explanation of “Workplace Expectations” in the associate manual. He is the poster child for the ideal hard worker, conscientious leader and trusted co-worker. If the world was filled with Vincentes, there would be no need for guest service surveys – just very large tip jars!
Once he found the world of hospitality, there was no stopping Vincente Aguilar. In 1983 he started as a dishwasher at The Silverado, a premiere resort in Napa, California. A three month promotion came. A seven month promotion came. And by 1989 he was the Executive Steward. In 1991 the break came and he began to lead the hearts and minds of many as the Director of Housekeeping at the Renaissance Westchester Hotel.
The rungs on his ladder were very worn as he continued to climb as Front Office Manager for the Renaissance and now Director of Services for the Stamford Marriott Hotel and Spa. But all that climbing was as a result of great personal performance. At the Stamford Marriott Vincente found The Journey culture and he learned how to truly lead others, creating motivational environments by looking through their eyes to find mutual success.
Today he is still an incredibly successful individual, but he also mentors so many others to find their ladders and start climbing. |
