If it absolutely, positively has to be done right and right now, Theresa is there. In fact, if it is just something that someone would like to have done if it is convenient, Theresa is there. If it is a chance to make a positive difference in any way, Theresa is there. Theresa Langan is there.
Her co-workers cannot imagine a day without Theresa. She is such an integral part of the success at the Hilton Estate, it wouldn’t be the same hotel without her. To so many of her guests, she is The Estate. And to Theresa – the Estate is home. She explains, “This company takes a great amount of time to figure out what many need to learn in order to be fulfilled and accomplished at their jobs. It shows that the company has the confidence in the individuals to perform their jobs.”
What fulfills Theresa Langan is serving others whether that is for the paying guest or the fellow associate or her family, which includes her husband of 15 years and her two young daughters. The Journey principles include the concept of “no silos”… not isolating departments or decisions away from the guests and other stakeholders. Theresa also believes you cannot silo work life away from home life.
She looks at her life in a holistic way, making sure to balance each extremely well. That way she always has plenty to give each. And give she does. The relationships she has with her customers are amazing. People like to do business with Theresa. They can trust her to deliver what she promises and then add on just a little more. That plus one service delivery has made Theresa an extremely successful part of the Hilton Estate and Meyer Jabara Hotels. |
