There are those who dread standing before a room of listeners. Melody Lloyd is just the opposite. She loves it. She is a facilitator of the Journey principles and tools to not only her own team at the Holiday Inn Mt. Kisco but also to all leadership within the Meyer Jabara Company. Melody leads the IHG People Notice training program and conducts the Holiday Inn Self Audits. The old adage, “those who can’t do teach” does not ring true for Melody. She deploys the Journey Principles and Tools in all that she does. As Front Office Manager her team creates goals of performance both individually and as a group. Each is empowered to do whatever it takes to create a wonderful, repeatable and referable experience for the guest. Melody models this behavior. Recently one of the regular Hudson Valley Manor guests from IBM was pregnant and the front desk staff learned she was expecting a boy. Melody made a note and when the baby was born a gift was sent to her home from the team honoring the new son. The new mother was overwhelmed with the compassion shown by a hotel front desk manager.
Assistant Front Desk Manager, Rachel Altizio explains life with Melody, “She is a great role model and coach. She teaches her staff everything she knows in a clear, concise manner and allows us to practice our new skills in an independent and supportive environment.”
Melody Lloyd… a true reflection of the unique culture of Meyer Jabara Hotels. |
