It is not a requirement to like your boss but it sure makes life more enjoyable when you do. The team at the Providence Marriott truly likes their General Manager, Eric Churchill. Why? He sets expectations, offers opportunities of learning, steps in to help along the way and then lets go to let others do. A famous quote often stated regarding Eric, “He works along side us not above us.”
Praise comes often because the results deserve it. A General Manager is judged by his results. The verdict for Eric is “success” as indicated by the 2006 financial statement, guest satisfaction scores and experience package sales. The hotel has exceeded goals in every area. Praise freely flows from Eric to his team.
A guest at any Marriott would expect a greeting from a passing housekeeper or room service attendant; but, the guests of the Providence Marriott often receive a handshake and warm welcome from the General Manager “just making rounds.” This practice has been a tool in Eric’s leadership toolbox since his hospitality career began. His first exposure in Meyer Jabara was at the new Boston Courtyard by Marriott at Copley Square. This historical hotel took the city by storm under Eric’s leadership and jumped up to the second highest rated Boston hotel by TripAdvisor in its very first year.
There are no promises where Eric will show up at the hotel but wherever it is, people will surround him. Those people will be excited about working in the business of hospitality…reflecting the enthusiasm of their coach.
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