Eduardo immigrated to the United States from Ecuador in 1989 and began working as a dishwasher in the kitchen of the Holiday Inn, Mt. Kisco, New York. Through the years he mastered English and became a restaurant server, then supervisor. At the Market Street Café, Eduardo’s dedication and commitment to the guest experience is unsurpassed. One eavesdropping moment will reveal Eduardo offering guests information and directions to one of the Hudson Valley’s attractions followed by a complete rundown on the next morning’s special fresh fare. Of course an invitation to return for breakfast is delivered so sincerely, guests feel as though they would disappoint Eduardo if they did not come.
He is a champion of others learning the English language and the company culture. He trains the Journey corporate values courses to Spanish-speaking associates and often travels to other Meyer Jabara Hotels on his days off to pass the word. He passionately believes in the principles. Back in Ecuador, Eduardo’s parents, four siblings and his wife own and operate a bed and breakfast named “Hosteria del Rio,” or “Resort of the River.” Via phone, he coaches his family on The Journey principles and the learning he is gathering from his Meyer Jabara family.
People coaching is a strong skill of Eduardo’s but he can also be found waiting and clearing tables, delivering room service, vacuuming and even cooking omelets for guests. He feels cared for by the leadership of the Hudson Valley Country Manor… like a member of the family. He understands how good that feels and therefore strives to create that feeling in others. The hotel General Manager, Clement Carey states, “A great breakfast is a cornerstone to outstanding guest satisfaction. Eduardo’s friendliness and professionalism creates positive guest memories that build customer loyalty.”
To know Eduardo Carrion is to know hospitality.
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